ConsultCloud Terms of Service

1. Eligibility and accounts

You must be at least 18 and have authority to bind your organisation. You are responsible for the activity that occurs under your account, for keeping credentials confidential and for the actions of users you invite.

2. Subscriptions, trials and renewals

ConsultCloud is offered on a subscription basis. We may offer a free trial limited to 7 days or by the number of completed project workflows. A valid payment method is required during registration to validate the trial account, but you will not be charged until you explicitly upgrade to a paid subscription. After a trial ends, continued use requires a paid subscription. Fees, billing cycles and any plan limits are shown at the point of purchase.

Subscriptions renew automatically at the end of each billing period (monthly or annually) until cancelled. For annual subscriptions we send a renewal reminder by email at least 30 days before the renewal date. You may cancel at any time from within the application. Cancellation takes effect at the end of the current paid period and you retain access to paid features until then.

3. Payment and Merchant of Record

Payments, invoicing, VAT and other sales tax collection and remittance, fraud prevention and chargeback handling for ConsultCloud subscriptions are provided by Paddle.com Market Ltd ("Paddle"), which acts as the reseller and Merchant of Record. When you purchase a subscription, your contract for payment is with Paddle, while the software service is provided by Digital Works Nottingham Ltd. Paddle will appear on your card or bank statement.

Paid plans are billed monthly or annually in advance. Refunds, cancellations and chargebacks are handled under our Refund and Chargeback Policy, which forms part of these Terms. Nothing in these Terms limits any statutory right you may have under UK or EU consumer law. Failure to pay may result in suspension of access.

4. Acceptable use

Use of the Services is governed by our Acceptable Use Policy, which forms part of these Terms. In summary, you must not use the Services to break the law, infringe third-party rights, upload content you are not entitled to share, attack the infrastructure, send spam or build a competing product.

5. Your content

You retain ownership of all content you upload, including briefs, proposals, Statements of Work, rate cards, resource profiles and templates. You grant ConsultCloud a non-exclusive licence to host, process and display that content solely to provide the Services to you and to generate the outputs you request.

6. AI-generated outputs

The Services use AI models to draft outputs from the inputs you supply. You are responsible for reviewing AI-generated content before relying on it or sharing it with clients. ConsultCloud does not warrant that AI outputs are accurate, complete or suitable for any particular purpose, and they should not be treated as legal, financial or professional advice.

7. Integrations

You may connect third-party services such as HubSpot or Xero. Your use of those services is governed by their own terms. ConsultCloud is not responsible for the availability or behaviour of third-party services.

8. Service availability

We aim to keep the Services available but do not guarantee uninterrupted operation. We may carry out planned maintenance and will give reasonable notice where practical.

9. Intellectual property

ConsultCloud, including the software, branding and supporting materials, is and remains the property of Digital Works Nottingham Ltd. Nothing in these Terms transfers ownership of our intellectual property to you.

10. Termination

You may cancel at any time from within the application. We may suspend or terminate access for breach of these Terms, non-payment or where required by law. On termination, your project data is handled in line with our Privacy Policy.

11. Disclaimers

The Services are provided "as is" and "as available". To the maximum extent permitted by law we disclaim all implied warranties including fitness for purpose and non-infringement.

12. Limitation of liability

To the maximum extent permitted by law, ConsultCloud's total aggregate liability arising out of or in connection with the Services in any 12-month period is limited to the fees you paid for the Services in that period. We are not liable for indirect, consequential or special losses including loss of profit, loss of business or loss of data.

13. Governing law

These Terms are governed by the laws of England and Wales and any dispute is subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes

We may update these Terms from time to time. Material changes will be notified within the application or by email. Continued use after the effective date constitutes acceptance.

15. Consumer rights

Where you purchase a subscription as a consumer in the United Kingdom or European Economic Area, you may have a statutory right to cancel within 14 days of purchase. This right does not affect rights you have under our Refund and Chargeback Policy and is in addition to them.

16. Contact

For questions about these Terms, contact our legal team.